Isabella worked in a full time User Experience design role at Westpac for the duration of 2017 and 2018.
The role involved regular stakeholder presentations, developer briefings. The role spanned from strategic design and hands on customer research activities, information architecture and journey mapping to the finer tunings of copy and interface design. In the two years spent at Westpac Isabella worked on several large projects. She has an integral role in the design of the new and improved St. George Digital Mortgage Application as well as a project planning the redesign of the Westpac Everyday Banking App which was released in 2020. In her day to day she was also responsible for the design delivery of several feature implementations and campaigned for the implementation of low cost strategic visual uplifts which would improve the experience of the app and create a smooth transition for customers by anticipating the imminent release of the new app.